MSI Viking CALIBRATION/REPAIR DEPARTMENT Policies Effective Date: January 1, 2014 In order to provide the most effective and timely Calibration/Repair Service to our customers, MSI Viking has adopted the following policies regarding all items submitted to MSI Viking Calibration/Repair for evaluation. SUBMITTING ITEMS FOR CALIBRATION/REPAIR: Please include our Calibration/Repair Evaluation and Instructions Request Form or all necessary contact and return shipping info. ALL items are to be shipped or delivered to: MSI Viking 321 Tucapau Rd Duncan, SC 29334 Att: REPAIR DEPARTMENT EVALUATION (for repair items) or CALIBRATION DEPARTMENT (for calibration items) and QUOTATION PROCEDURES Once your item and form are received, MSI Viking Calibration/Repair will provide you with a written Evaluation, Quotation and Recommendation regarding your calibration/repair. This will also include quotations to replace the item if it is our recommendation that replacement is a better value to you, the customer. Please respond within 30 Days after you have received the Evaluation/Quotation. DECLINED CALIBRATION/REPAIR QUOTES If both Calibration/Repair and Replacement quotes are declined, then a $25.00 Evaluation Fee* will be applied and invoiced to the customer. The customer shall be asked to direct MSI Viking to either RETURN SHIP (at customer’s expense), or to DISCARD the item (in writing). ACCEPTED CALIBRATION/REPAIR QUOTES MSI Viking will make every effort to provide you with an accurate estimate of turnaround time on your calibration/repair. This estimate can sometimes be affected however, if OEM parts must be ordered to complete the calibration/repair – especially when parts are not available domestically. If an issue or known delay occurs, MSI Viking will notify you as soon as we become aware of the issue. Once calibration/repairs are completed, the item will be shipped or delivered to the contact on the Calibration/Repair Evaluation FORM, at customer’s expense*. PENDING CALIBRATION/REPAIR QUOTES 30 DAYS - Customers who have not responded to a Calibration/Repair Quotation within 30 Days will be contacted with a friendly reminder requesting a decision regarding whether you ACCEPT or DECLINE the calibration/repair quote. 60 DAYS – We will contact you again within 60 Days. If no decision is given at that time, MSI Viking will apply and invoice a $25.00 Evaluation Fee. 90 DAYS – If no directive has been received from the customer regarding ACCEPTANCE or DECLINE of the calibration/repair quote after 90 Days, then the items will be shipped/delivered back to the customer. Shipping charges will be charged to the customer’s shipping carrier account on file. IMPORTANT DISCLAIMER: IF no Customer Shipping Account information is available, and we have not been successful in obtaining the needed information to return the items to customer at the customer’s expense after 90 Days; MSI Viking will consider the item(s) to be UNCLAIMED and will no longer accept any responsibility or liability for the items. Customer understands that any such items will be discarded or disposed of as MSI Viking has no means of storing these items. * Evaluation or Delivery fees do not apply to MSI Viking Contract Customers, or are subject to contract terms.